ROLE-PLAYING CARDS
scenario 1
Hotel Reception: Check-in and Customer Welcome
5 Role-Playing Cards • English & Spanish
Receptionist • Family • Business Traveller • Tourist Couple • Manager
scenario 2
Handling Customer Complaints: Hotel Service Issues
5 Role-Playing Cards • English & Spanish
Receptionist • Tired Guest • Dissatisfied Guest • Concerned Guest • Manager
scenario 3
Designing a Holiday Package: Travel Agency Simulation
5 Role-Playing Cards • English & Spanish
Travel Consultant • Young Couple • Retired Traveller • Family • Manager
scenario 4
Mediating a Dispute: Conflict Between Hotel Guests
5 Role-Playing Cards • English & Spanish
Receptionist • Noisy Guest • Disturbed Guest • Impatient Guest • Manager
scenario 5
Team Meeting: Planning a Hotel Event
5 Role-Playing Cards • English & Spanish
Event Coordinator • Catering Manager • Marketing Officer • Reception Supervisor • Manager
scenario 6
Intercultural Misunderstanding: Helping International Guests
5 Role-Playing Cards • English & Spanish
Receptionist • Asian Guest • Middle Eastern Guest • European Tourist • Manager
scenario 7
Online Booking & Digital Communication
5 Role-Playing Cards • English & Spanish
Receptionist • Email Guest • Company • Tourist • Manager
scenario 8
Emergency at the Hotel: Crisis Management Simulation
6 Role-Playing Cards • English & Spanish
Receptionist • Panicked Guest • Calm Guest • Parent • Family Member • Manager
scenario 9
Job Interview Simulation: Preparing for Employment in Tourism
3 Role-Playing Cards • English & Spanish
Candidate • Interviewer • Observer
scenario 10
Marketing & Sales Pitch: Promoting a Tourism Service
7 Role-Playing Cards • English & Spanish
Sales Staff • Clients • Travellers • Manager
scenario 11
Handling a Guest Complaint: Service Failure Recovery
3 Role-Playing Cards • English & Spanish
Receptionist • Guest • Hotel Manager
scenario 12
Digital Promotion and Online Presence
3 Role-Playing Cards • English & Spanish
Marketing Team • Client / Stakeholders • Trainer
