Scenarios
scenario 1
Hotel Reception: Check-in and Customer Welcome
45–60 min
Customer Service • Communication • Task Prioritisation
scenario 2
Handling Customer Complaints: Hotel Service Issues
45–60 min
Customer Service • Conflict Resolution • Empathy
scenario 3
Designing a Holiday Package: Travel Agency Simulation
55–60 min
Sales & Persuasion • Communication • Creativity
scenario 4
Mediating a Dispute: Conflict Between Hotel Guests
45–55 min
Conflict Resolution • Active Listening • De-escalation
scenario 5
Team Meeting: Planning a Hotel Event
50–55 min
Teamwork • Negotiation • Planning
scenario 6
Intercultural Misunderstanding: Helping International Guests
45–55 min
Intercultural Communication • Empathy • Adaptability
scenario 7
Online Booking & Digital Communication: Managing Guest Requests and Complaints
45–55 min
Digital Communication • Customer Service • Prioritisation
scenario 8
Emergency at the Hotel: Crisis Management Simulation
45–55 min
Crisis Management • Leadership • Teamwork
scenario 9
Job Interview Simulation: Preparing for Employment in Tourism
45–55 min
Self-Presentation • Communication • Interview Skills
scenario 10
Marketing & Sales Pitch: Promoting a Tourism Service
50–55 min
Sales Communication • Persuasion • Negotiation
scenario 11
Handling a Guest Complaint: Service Failure Recovery
40–50 min
Empathy • Active Listening • Service Recovery
scenario 12
Digital Promotion and Online Presence: Creating and Presenting a Tourism Offer
50–60 min
Digital Literacy • Content Creation • Marketing
